FAQ

OPENING YOUR ACCOUNT
You can register for an account here by entering your name, email, and a password of your choice. You also have the option to checkout as a guest if you are making a purchase. Creating an account can maximize your shopping experience and make your use of the site more convenient. Certain features and benefits of our website are only available if you register an account for example ability to store billing and shipping information for faster and easier checkout, the ability to maintain an address book for easy shipping to different addresses; and tracking your order history. 

MANAGING YOUR ACCOUNT
To sign in to your account, go to SIGN IN or click here and enter the email address and password you submitted upon registration. Once you have logged into your account you are able to:

  • Change your password
    • Add or change addresses
    • View order status and history

FORGOTTEN PASSWORDS
If you have forgotten your password, we can send a new password to you through a secure connection to the email you submitted upon registration by clicking on the forgot password link within the Sign In page. Once you have successfully logged back into your account you may change your password.

ITEM AVAILABILITY    
We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail and adjust your order and payment. 

CHECKOUT
Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account, continue as a guest, or create a new account in order for us to complete your purchase. We use industry standard Secure Sockets Layer (SSL) software, which encrypts all order information you submit through our website.

PURCHASING E-GIFT CARDS
Currently Gift Cards are available for purchase, they work similarly to a voucher. You will be emailed your e-gift card after purchasing your amount.

DISCOUNT CODES
Discount codes can be redeemed during checkout. You may use only one discount code at a time. Your credit card will only be charged if a balance remains on the order. Only the amount charged to your credit card will be refunded in case of a return. 

SALES TAX
Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, taxes are calculated at the time of checkout by zip code

PAYMENT OPTIONS
CathyB uses ShopifyPayments as the main payment gateway which accepts Visa, Mastercard, Discover, and American Express as methods of payment. We also have PayPal available as an option.

Credit cards will only be debited once the payment has been authorized with your personal information.

SHIPPING OPTIONS
Orders placed by 2:00PM EST will be processed and shipped the following business day by USPS (Monday to Friday). Orders placed on weekends and public holidays will be processed and shipped the next business day. No deliveries are made on weekends or public holidays. An express delivery option is available in selected areas for last-minute purchases.   

ORDER STATUS
You will receive email confirmation at the time you place your order. Each time your order is updated or your order status changes, you will be sent notification by email.

MODIFYING YOUR ORDER
Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

TRACKING
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "shipped" and you can track your package by visiting USPS and providing the tracking number provided in your shipping confirmation email.

RETURN POLICY
CathyB’s top priority is to satisfy all its customers. Returns must be made within the guidelines in our Return Policy. All returns of online orders, whether by mail or in store, must be returned within 14 days from the day the order was shipped.


To return by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package. 
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. Take the parcel, together with the original, filled-in return form to the nearest post office.

Your returned products cannot be exchanged. Please return the product and place a new order online. You will be reimbursed for the returned products. 

CONTACT US
Do you need assistance with any online shop related topics? Email us at cathy@shopcathyb.com